An official service of the Federal Democratic Republic of Ethiopia
EEU Logo
Digital customer services
DIGITAL SERVICES

Your Electricity Services at Your Fingertips

Your Electricity, Made Easy

Manage your EEU account, buy tokens, pay bills and report outages — all from your phone.

Grid status: normal. 3 active outages · avg restoration 1.2h.
View the outage centre

Real-time network monitoring

Live · refreshed every 5 min
Addis AbabaBahir DarDire DawaHawassaMekelle
NormalDegradedOutage
3 incidents nationwide
  • COTOBIE · EAAR

    Project Office Rehabilitation Work

    In progress

    est. 08:00 – 16:30

  • ADDIS CENTER · WAAR

    Rehabilitation

    In progress

    est. 08:00 – 16:00

  • Bahir Dar-II · BahirDar

    Preventive Maintenance

    In progress

    est. 10:00 – 17:30

  • Bahir Dar-II · BahirDar

    New Connection

    In progress

    est. 10:00 – 12:00

  • SULULTA · SHEGER

    New Connection

    In progress

    est. 11:00 – 13:00

  • SEBETA-I · SHEGER

    New Connection

    In progress

    est. 11:00 – 13:00

  • BahirDar Mobile Substation · BahirDar

    New Connection

    In progress

    est. 14:00 – 15:00

  • Hawassa No. 1 · Sidama

    New Connection

    In progress

    est. 15:50 – 16:50

  • Hawassa No. 1 · Sidama

    New Connection

    In progress

    est. 15:50 – 16:50

  • Hawassa No. 2 · Sidama

    Preventive Maintenance

    In progress

    est. 17:30 – 20:18

  • Hawassa No. 1 · Sidama

    Preventive Maintenance

    In progress

    est. 17:31 – 20:25

Energy saving calculator

Add the appliances you use to estimate your monthly bill against EEU's current progressive and flat tariff rates.

  • LED bulb

    4 × 10 W · 6h/day

    7.2 kWh/mo

  • Fridge — small (150L)

    1 × 100 W · 8h/day

    24.0 kWh/mo

  • Electric injera mitad — standard

    1 × 3000 W · 0.7h/day

    63.0 kWh/mo

Wattages are typical averages — your actual consumption may vary.

Your estimate

94 kWh / month

Progressive tariff (residential)
48 ETB
Flat rate (2.1240 ETB/kWh)
200 ETB
Past 50 kWh the rate rises to 0.7670 ETB/kWh. Swapping one traditional bulb for an LED saves about 50W for every hour it runs. The progressive tariff saves you about 153 ETB/month versus the flat rate.

Safety tips & guidelines

Call 905 in any emergency.

Do

  • Switch off the breaker before any workAlways turn off the main circuit breaker before attempting repairs to home wiring.
  • Report exposed wiringSpotted a damaged cable or exposed wire on public infrastructure? Report it on 905.
  • Prepare for power coming backDuring an outage, switch off large appliances so the surge on restoration cannot damage them.
  • Keep 3 metres of clearanceFast-growing trees planted too close to lines are a leading cause of interruptions.
  • Report overgrown branchesIf branches are touching a line, report it to EEU. Do not attempt to prune them yourself.
  • Free tree trimmingEEU manages vegetation within the power-line right of way at no cost to you.
  • Choose low-growing speciesWhen planting near a line easement, pick species that mature below 4 metres.
  • A tree on a line is an emergencyCall the 24/7 hotline on 905 straight away — do not wait to report it.

Don't

  • Never touch a fallen power lineA downed line may still be live. Stay at least 10 metres away and call EEU immediately.
  • Keep children away from equipmentUtility poles, transformers and substations are not safe places to play.
  • Don't overload socketsAvoid running several high-power appliances from a single socket or extension lead.
  • Never prune near live wiresCutting a branch that touches a live conductor can be fatal. Call EEU crews instead.

Free SMS alerts

Get outage alerts for your area

Planned maintenance and restoration updates by SMS. No app or internet needed.

FAQs

Log in to your EEU customer portal, go to "Customer Services" → "Bill Information," and enter your meter number. Full bill history and real-time payment status are available 24/7.

Get the EEU mobile app

Buy tokens and track outages on the go.

Get it onGoogle PlayDownload on theApp Store