Terms of Service

Ethiopian Electric Utility Portal

Version 1.0|Effective December 2025

1Introduction

Please read these Terms of Service ("Terms") carefully. They govern the Customer's use of the Ethiopian Electric Utility's ("EEU," "we," "us," or "our") websites, mobile applications, call center services, and all other digitally delivered services (collectively, the "Services").

By accessing or using the Services, the Customer or anyone authorized to access EEU platform agrees to be bound by these Terms. If a customer or anyone authorized to access EEU platform does not agree with any part of these Terms, they must discontinue use of the Services immediately.

2Acceptance of Terms

By using any EEU Service, you acknowledge that:

Customers must secure their login credentials
Customers must keep phone number and email address up to date
If minors use the Services, consent of guardian is required
You have read and understood these Terms
You agree to comply with these Terms and our Privacy Policy
You consent to the collection and processing of your personal information as described in our Privacy Policy

If you access the Services on behalf of another person or entity, you represent and warrant that you are authorized to accept these Terms on their behalf.

3Scope of Services

EEU provides the Services to enable convenient digital access to its utility functions, including but not limited to:

Utility Operations

Electricity supply management, metering, billing, and payment processing

Customer Support

Access to the Call Center (905), complaint management, and service-request handling

Information Access

Viewing account status, consumption data, and billing information using your Contract Account Number

Integrity Reporting

Mechanisms to report fraud, corruption, and unethical conduct

EEU may add new features or update existing functionality and notify the Customer at any time.

4Customer Obligations and Conduct

Accuracy of Account Information

Customers must provide accurate, complete, and up-to-date information when registering or interacting with the Services. Failure to do so may result in service delays or denial.

Prohibited Activities

Customers shall not:

Use the Services for any unlawful purpose or in violation of any applicable laws
Attempt to gain unauthorized access to EEU systems, accounts, or data
Interfere with or disrupt the integrity or performance of the Services
Submit false, misleading, or fraudulent information
Use the Services to harass, abuse, or harm others

5Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Services are the property of EEU or its licensors. Customers may not reproduce, distribute, or create derivative works without prior written consent from EEU.

6Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy.

7Limitation of Liability

To the maximum extent permitted by law:

EEU shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services
EEU does not guarantee uninterrupted or error-free operation of the Services
EEU is not responsible for any loss of data or unauthorized access resulting from your failure to maintain the security of your account credentials

8Service Availability

EEU strives to maintain continuous availability of the Services but does not guarantee uninterrupted access. The Services may be temporarily unavailable due to:

Scheduled maintenance
System upgrades
Technical issues beyond our control
Force majeure events

9Modifications to Terms

EEU reserves the right to modify these Terms at any time. Changes will be effective upon posting on our official website. Continued use of the Services after any modifications constitutes acceptance of the updated Terms.

10Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Ethiopian courts.

11Contact Information

Ethiopian Electric Utility (EEU)

Business Name: Ethiopian Electric Utility
Call Center: 905 (24/7 Service)
Email: info@ethiopianelectricutility.gov.et
Website: https://www.eeu.gov.et