Postpaid bill
Check what you owe, then pay.Check what you owe, then pay. Sign in only if you want the details.
Your contract number is enough. Sign in only if you want full statements and history.Enter your contract number to see the current amount due and settle it with Telebirr, CBE Birr or a bank card. Full statements, consumption history and receipts live in your account.
How it works
Four steps, about a minute.
- 1
Enter the contract number
From the top of your paper bill. We look up the current balance only.
- 2
Check the amount due
Billing period, due date and what is outstanding right now.
- 3
Pay in full or in part
Telebirr, CBE Birr, Amole or a bank card. No EEU account required.
- 4
Keep the receipt
Confirmation on screen and by SMS, with a reference number for disputes.
Guest, or signed inPaying as a guest, or signed in
Both settle the same bill. An account keeps the paperwork.
Guest payment
Contract number only
- See the current amount due on any contract number
- Pay the full balance or part of it
- Pay for a landlord, relative or business meter
- Get an SMS receipt with a payment reference
Signed in
Everything above, plus
- Full itemised statements and consumption history
- Downloadable receipts for the last 24 months
- Several meters under one login
- Due-date reminders by SMS, and autopay
Finding your contract number
A 10-digit number in the header block of your paper bill, labelled Contract No. It also appears on every SMS payment confirmation.
Paying for a landlord, a family home or a shop is fine. The payment is applied to the contract, not to whoever paid.
If your service was disconnected
- Pay the full outstanding balance, not a part of it — partial payment does not trigger reconnection.
- Reconnection is automatic and usually completes within 4 hours.
- A reconnection fee may be added to your next bill.
- Do not attempt to reconnect the supply yourself. It is unsafe and an offence.
Paid but still disconnected after 4 hours? Call 905 with your payment reference — reconnection is free and does not require a new application.
Only pay through official channels
This portal, EEU service centers and licensed mobile-money agents. EEU staff will never ask for payment in cash at your door.
Keep your reference number
Every payment returns a reference. It is what resolves a disputed or missing payment fastest on 905.
Free help on 905
If a payment leaves your account but the balance does not update, call 905 with the reference. There is no charge for the correction.
Common questions
- Do I need an account to pay?
- No. A contract number and a payment method are enough. An account adds statements, receipts and reminders.
- Why can I not see the customer name?
- Guest lookup deliberately shows the balance only, so a contract number alone cannot expose someone’s name, address or usage. Sign in for the full record.
- Can I pay part of the bill?
- Yes, though the remainder stays outstanding and may still lead to disconnection. If you are already disconnected, only a full payment restores service.
- How long until my balance updates?
- Usually within minutes. Bank transfers can take up to one working day to reflect.
- I paid twice by mistake.
- Overpayments stay as credit on the contract and are applied to the next bill automatically. Call 905 if you need a refund instead.
- Is this the same as buying a token?
- No. Tokens are for prepaid meters. If your meter is prepaid, use the token page instead.
Still stuck? Call 905 free, 24/7, or contact customer care.
Amount due
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