Outage centre
Report a power cut and follow the repair with one reference number.Report a power cut, check whether it is planned, and follow the repair with one reference number.
No account needed. Check the planned list first — if your area is on it, power returns at the stated time and no report is needed.No account needed to report. Before you file, check the planned maintenance list below — if your area is on it, power returns at the stated time and no report is required.
- 905
- Free hotline, 24/7
- No account
- Needed to report
- 48 hrs
- Notice for planned work
A fallen or sparking wire, smoke or a burning smell is a danger to life. Call 905 now and keep everyone 10 metres away.A fallen or sparking wire, smoke or a burning smell is a danger to life. Call 905 now, keep everyone at least 10 metres away, and do not wait for a form to be read.
What are you seeing?
Pick the closest match — it sets the priority and the crew.Pick the closest match. It sets the priority and decides which crew is dispatched.
- Total power lossHighHigh
No electricity at all. Check a neighbour first — if only you are dark, it is likely your meter or main breaker.No electricity at all in your home or on your street. Check a neighbour first — if only you are dark, it is likely your meter or main breaker.
- Flickering or low voltageMediumMedium
Lights dim or pulse, motors struggle, appliances trip. Unplug sensitive equipment until it is fixed.Lights dim or pulse, motors struggle, appliances trip. Unplug sensitive equipment until it is fixed.
- Damaged infrastructureEmergencyEmergency
Fallen pole, wire on the ground, sparking transformer. Call 905 first, then file this for the record.Fallen pole, wire on the ground, sparking or burning transformer. Call 905 first, then file this for the record.
- Tree touching linesMediumMedium
Branches resting on conductors. A common cause of repeat cuts in the rainy season.Branches resting on or growing into conductors. Common cause of repeat cuts in the rainy season.
- Street light outLowLow
Public lighting dark or flashing. Give the pole number if one is painted on it.Public lighting dark or flashing. Give the pole number if one is painted on it.
- Meter faultMediumMedium
Blank display, rejected tokens or a burnt casing while the street has power.Blank display, rejected tokens or a burnt casing while the street has power. Handled by the metering team.
Report an outage
Public reportA reference number is sent by SMS as soon as you submit. Quote it on any call to 905.No account required. A reference number is sent by SMS as soon as you submit — quote it on any call to 905.
Do not use this form for danger
Live wires, sparking equipment, smoke, a fire near a pole, or anyone injured — call 905 immediately. Forms are queued; the hotline is answered in seconds.
What happens next
- 1Reference by SMSSent within a minute. It is how 905 finds your report without you repeating the details.
- 2Matched and prioritisedReports from the same feeder are grouped so a crew is sent to the cause, not to each caller.
- 3Crew dispatchedEmergencies go out immediately. Other faults are scheduled by district and by how many premises are dark.
- 4Restoration confirmedA closing SMS tells you what the fault was. If your power is still off, reply to it and the report reopens.
Planned outages
Scheduled work that will interrupt supply. All times local (EAT).Scheduled maintenance that will interrupt supply. All times local (EAT). Affected customers get an SMS 48 hours ahead.
- UpcomingK2_Debre_Berhan_15KV
DebreBirhan · Debre_Birhan_2
Debrebrehan City(Kebele04,05,06,07,08) ,Etal aluminium,ethiolongitude,Getyemamo factory,Biniyam Selemon factory and debreholland ,Goshebado and chimbere
MV, DTr. Relocation
Dec 18, 202614:00 – 17:00 - UpcomingADG-3
NAAR · ADDISU GEBEYA
Around Kechene Hisanat Masadegiya; Wetat Mehakel; Wereda 4
New Connection
Dec 7, 202609:00 – 12:00 - UpcomingJinka L2
ArbaMinch · Key Afer
JINKA,DEBUBU ARI AND MALE WERDA
Preventive Maintenance
Oct 9, 202608:30 – 17:00 - UpcomingLEG-13
EAAR · LEGETAFO
Around abado medhaniyalem and st.gebriel church
Project Office Rehabilitation Work
Oct 8, 202608:00 – 16:30 - UpcomingJinka L2
ArbaMinch · Key Afer
JINKA AND DEBUB ARI
Preventive Maintenance
Oct 8, 202608:30 – 17:00 - UpcomingAmbesamie
BahirDar · BahirDar Mobile Substation
Ambesame
New Connection
Oct 8, 202610:00 – 11:00 - UpcomingJinka L2
ArbaMinch · Key Afer
JINKA,DEBU ARI WOREDA,MALE WOREDA,BAKA DAWULA WEREDA
Preventive Maintenance
Oct 7, 202608:30 – 17:00 - UpcomingLEG-2
SHEGER · LEGETAFO
Legetafo Town Partially, Legedadi,44 Mezoria and Dire Sekoru
Preventive Maintenance
Oct 7, 202608:30 – 16:30 - UpcomingGEF-21
SHEGER · GEFERSA
Burayu Town Partially, Kela and Chesheir
Preventive Maintenance
Oct 7, 202608:30 – 16:30 - UpcomingAir_Force_15kV
BahirDar · Bahir Dar-II
B/Dar Town Mekod, Yibab Campus,Tikur Wuha,Air port and Air Force.
Preventive Maintenance
Oct 7, 202609:00 – 17:30 - UpcomingMeder genet_15kv
BahirDar · BahirDar Mobile Substation
B/Dar Abay Mado Diaspora,Arsema and Medere Genet Villages
New Connection
Oct 7, 202609:00 – 12:00 - UpcomingCOT-1
EAAR · COTOBIE
Around kara gebissa and mesalemiya gebriel
Project Office Rehabilitation Work
Oct 6, 202608:00 – 16:30 - UpcomingADC-4
WAAR · ADDIS CENTER
mezgebe sega bet to welo sefer behind INSA
Rehabilitation
Oct 6, 202608:00 – 16:00 - UpcomingAbay 15kV
BahirDar · Bahir Dar-II
B/Dar Kebele 08,selam Campus, Peda University, Wisdom Tower, Papyrus Hotel
Preventive Maintenance
Oct 6, 202610:00 – 17:30 - UpcomingGhion_15kV
BahirDar · Bahir Dar-II
B/Dar Kebele 15 Safari Mole by The region Construction team.
New Connection
Oct 6, 202610:00 – 12:00 - UpcomingSUL-4
SHEGER · SULULTA
Sululta Town Around Mizan
New Connection
Oct 6, 202611:00 – 13:00 - UpcomingSEB-11
SHEGER · SEBETA-I
Furi Town Partially
New Connection
Oct 6, 202611:00 – 13:00 - UpcomingTana_15kv
BahirDar · BahirDar Mobile Substation
B/Dar Abay Mado Adis Alem and Cherechera Villages
New Connection
Oct 6, 202614:00 – 15:00 - UpcomingFEEDER-10
Sidama · Hawassa No. 1
INDUSTRI
New Connection
Oct 6, 202615:50 – 16:50 - UpcomingF 8 / R 7
Sidama · Hawassa No. 1
INDUSTRI ZONE
New Connection
Oct 6, 202615:50 – 16:50 - UpcomingF 1 / R 6
Sidama · Hawassa No. 2
Alation,atote,106 wefchosefer,corem
Preventive Maintenance
Oct 6, 202617:30 – 20:18 - UpcomingFEEDER-7
Sidama · Hawassa No. 1
factory
Preventive Maintenance
Oct 6, 202617:31 – 20:25
Last updated . Schedules can change if weather or equipment delays the crew. For a specific address, call 905.Schedules can change if weather or equipment delays the crew. For a specific address, call 905 or check your account.
One reference, start to finish
The number in your first SMS carries through dispatch, repair and closure, so nothing has to be explained twice.
905 is free from any network
Answered 24 hours a day in Amharic, Afaan Oromo, Tigrinya and English. Use it for anything dangerous.
Treat every wire as live
Never move a fallen conductor, never touch a pole after a storm, and keep children and livestock away until a crew arrives.
Common questions
- Only my house is dark. Is that an outage?
- Usually not. Check your main breaker and, on a prepaid meter, your remaining balance. If the street has power and yours does not, file it as a meter fault.Usually not. Check your main breaker and, on a prepaid meter, your remaining balance. If the street has power and yours does not, file it as a meter fault.
- Do I need an account to report?
- No. Reporting is open to anyone with a phone number, because a dangerous fault must never wait for a login.No. Reporting is open to anyone with a phone number, because a dangerous fault must never wait for a login. An account only adds notifications and history.
- Why has nobody come yet?
- Crews are sent to the cause of a fault, not to each report. A single failed transformer can restore hundreds of premises at once, so it is worked first.Crews are sent to the cause of a fault, not to each report. A single failed transformer can restore hundreds of premises at once, so it is worked before individual service lines.
- How do I know a technician is genuine?
- Every EEU technician carries a photo ID with a badge number. Call 905 and read out the number before letting anyone work, and never pay cash at the door.Every EEU technician carries a photo ID with a badge number. Call 905 and read out the number before letting anyone work, and never pay cash at the door.
- Can I get the schedule for my area?
- Yes. Planned work is published here and sent by SMS 48 hours ahead to customers whose meter is linked to a phone number.Yes. Planned work is published here and sent by SMS 48 hours ahead to customers whose meter is linked to a phone number in their account.
- What if the power comes back then goes again?
- Report it and say it comes and goes. Repeat interruptions point to a different fault — often vegetation or a loose joint.Report it and say it comes and goes. Repeat interruptions point to a different fault — often vegetation or a loose joint — and are investigated differently.
Still stuck? Call 905 free, 24/7, or contact customer care.
Get told before the power goes off
An account links your meter to your phone, so planned outages arrive by SMS 48 hours ahead and restoration updates come without you asking.An account links your meter to your phone number, so planned outages arrive as an SMS 48 hours ahead and restoration updates arrive without you asking.