Complaint & Feedback

Your voice matters. Submit complaints, track resolution, and share feedback to help us serve you better.

A fair, transparent process

Submit your complaint online in minutes — no need to visit an EEU office or wait on hold.

Receive a reference number and track your complaint status in real time.

Every complaint is logged, assigned, and resolved within defined service timelines.

Rate your service experience and help us improve electricity delivery across Ethiopia.

Complaint categories

Choose from billing disputes, meter issues, supply problems, or general feedback.

Provide details and attach supporting documents if needed.

Get a reference number instantly and monitor progress until resolution.