Customer Service Representative

About the role

Be the first point of contact for EEU customers. Handle billing enquiries, service requests and complaints across our contact channels, delivering fast, empathetic and accurate support.

Responsibilities

• Respond to customer enquiries by phone, email and in person
• Log and track service requests to resolution
• Explain bills, tariffs and payment options clearly
• Escalate technical faults to the right regional team

Requirements

• Diploma or Degree in any field
• 1+ years in customer service or call-centre roles
• Fluent in Amharic and English
• Strong communication and problem-solving skills

Skills

• Communication
• CRM tools
• Conflict resolution

Benefits

• Medical coverage
• Paid training
• Career growth path