Customer Service

Customer Service Representative

Addis Ababa, EthiopiaFull-time · On-siteEntry level

About the role

Be the first point of contact for EEU customers. Handle billing enquiries, service requests and complaints across our contact channels, delivering fast, empathetic and accurate support.

Responsibilities

Respond to customer enquiries by phone, email and in person
Log and track service requests to resolution
Explain bills, tariffs and payment options clearly
Escalate technical faults to the right regional team

Requirements

Diploma or Degree in any field
1+ years in customer service or call-centre roles
Fluent in Amharic and English
Strong communication and problem-solving skills

Skills

CommunicationCRM toolsConflict resolution

Benefits

Medical coverage
Paid training
Career growth path

Selection process

Applications are screened against the published criteria. Shortlisted candidates sit a written exam, followed by a panel interview. Recruitment is merit-based, and EEU never charges application fees.

Applications closed

The deadline for this vacancy has passed. Browse the roles that are still open.

All positions

Directorate: Customer Service
Duty station: Addis Ababa
Employment: Full-time
Work mode: On-site
Experience: Entry level
Openings: 5
Posted: Aug 3, 2026

Beware of fraud

EEU never charges application fees and never uses recruitment agents. Report suspicious requests to the free hotline 905.

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